FAQs

Do you take custom orders?

At the moment we only do our pre order days.

How do I order from you?

Pre-order days; these are generally the same days each week but I will announce on my socials when they’ll be. I will also announce what time the website will be updated for that week. To order simply jump on the website after the release time and place your order. Orders have to be collected within the stipulated time frame. We do not offer delivery and are unable to hold outside of allocated collection time.

Can you pop up at our space?

We have paused all our pop ups while we transition from a home based business to a brick and mortar store.

What allergens are in your donuts?

Our donuts contain wheat, dairy, and eggs. Our glazes differ from week to week so please check out our socials to what flavours we have on offer and if they contain anything you might be allergic too. If you are unsure feel free to contact us and we can provide you with more detailed information.

Do you do vegan donuts?

At this stage we do not offer vegan donuts but it is something we are working on - watch this space!

Where Can I find you?

Collection for our pre order days is from Aitkenvale. Address is available at check out (make sure you toggle across from shipping to pick-up).

What happens if I miss collection?

As per the terms on each listing we do not hold donuts outside of allocated collection time. Refunds are also not offered for items that aren’t collected.

We pride ourselves on providing a fresh product so by keeping donuts to collect on another day we compromise the freshness of our product.

We also do not offer refunds as we make our donuts to order. So regardless of wether you have collected or not, the item has been made and resources and time have been used.

We are happy for you to have someone collect on your behalf and if you are able to provide 24hrs notice we are happy to cancel and refund your order.

Are you licensed?

Our business is licensed with the local council, this means we have council approval to run our business out of our domestic kitchen. As well as having all required food safety certificates.